SHIPPING and RETURNS

For small orders placed via our transactional website, please refer to our shipping & return policies, available on www.regardtactical.com.
How do I set up a corporate or dealer account?
Please go to new corporate account form (click here), or call us at:
Local number:  1-514-737-3777

What are your shipping fees?

Within Canada:


Region

Time-frame

Cost

Quebec

2 to 5 business days

$ 8.00

 

Next day delivery

$22.00

ON/ NB/ MA

2 to 5 business days

$12.00

 

Next day delivery

$30.00

Other Canadian Provinces

2 to 5 business days

$14.00

 

Next day delivery

$35.00

Can I ship to an address outside of Canada?
We are unable to ship outside of Canada at this time. 

Do you deliver to post office boxes?
No, unfortunately we do not deliver to P.O. boxes at this time.

When will my order be shipped? When will it arrive?
All orders take 1 business day for warehouse processing to ensure order accuracy.   If your order was placed Monday through Friday, it will be shipped the day after. If your order was placed on Friday prior to 3:00pm EST, the order will be shipped on Monday. You will receive an e-mail confirmation once your order has shipped.    

Will my credit card be charged immediately?
No. Your credit card will not be charged until your order is shipped. When you enter your credit card information on the final review page, we'll give you an order confirmation number. You will also immediately receive an e-mail confirming that your order has been received. We will send you another e-mail to notify you when your order has been shipped and we've charged your credit card.

What's the status of my order? How do I track my order?
Once you have placed an order, you can check on its status at any time. Once an order has shipped, you will receive a shipment confirmation email that will contain your tracking information.

How do I know that my order has been shipped?
When your order has been shipped, we will send you another e-mail with your tracking number and a link to where you can track it online.

What are my payment options?
We accept Visa, Mastercard, American Express and PayPal.

What's your return policy (APPLICABLE TO ONLINE PURCHASES ONLY)?
We do not accept return or exchanges for online purchases.   We however  guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange. Regard Tactical will issue a refund within 30 days of purchase in the form and amount tendered for the original transaction. All returns or exchanges must be unworn, unused and in their original condition. Merchandise received after 30 days will only be accepted at our discretion for an online store credit.  Please note that your original shipping costs will not be refunded.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. The return/exchange value is determined by the amount listed on the invoice, or the last retail price of the item. Please note: We do not accept returns on products that were not purchased via this website.

Where do I ship my return/exchange?
The item(s) must be returned in their original packaging for a full refund, or exchange.  
To return your items by mail please, enclose the bottom portion of the original packing slip with the item. Be sure to keep the top portion of the packing slip for your records. (MUST CONFIRM HOW SLIP IS MADE FOR PROPER INSTRUCTIONS)

  • If you do not have your original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return.
  • All return shipping charges must be prepaid. We cannot accept C.O.D. deliveries.
  • Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.

Ship the return package to:
REGARD TACTICAL  
438-A  Isabey
Saint-Laurent, Quebec
H4T 1V3
Canada

 

When will my credit card be refunded?
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card's next monthly billing cycle. If you are making an exchange, we automatically credit you in the original form of payment and reauthorize a new payment for your exchange.

What is the warranty applicable on the products ordered?
Regard Tactical backs up its products with a 1-year manufacturer's warranty against defects in craftsmanship.  This is our guarantee that you'll be satisfied with the quality we provide, and covers you against issues that relate to production.